How the desk works
A case in, real options out — on a clock you can see
1
You start the case
Triage, facts, contact — 30 seconds, initials only. The SLA clock starts the moment you submit.
2
We match it
Against 547 licensed Broward AL/MC communities — care level, budget, needs, distance, live availability.
3
Options, texted
2–4 ranked options with fit rationale and availability, as a text you forward to the family.
4
Family chooses
The family picks and tours. Placement is $0 to you and to them. You move to the next discharge.
The one-hour promise, explained
A case tagged Discharging within 72 hours gets a one-hour SLA: a running clock from submission, escalation if at risk, and an honest "here's why" if a match can't be made in time. This week gets same business day; planning ahead gets 24 hours. Mechanical — not a best-effort callback.